Telehealth Platform Features
The foundation every telehealth practice needs.
🏥 Multi-Tenant Management
Manage multiple clinics, practices, or locations from a single platform. Each tenant operates in a fully isolated environment with its own patients, providers, staff, and configurations.
- Complete Data Isolation: Patient data is strictly separated between tenants — no cross-contamination, ever
- Per-Tenant Configuration: Custom branding, settings, intake forms, and provider assignments for each clinic
- Centralized Platform Admin: Manage all tenants from a single dashboard with full visibility and control
- Tenant Lifecycle Management: Trial, active, suspended, cancelled, and archived states with automated transitions
- Role-Based Access: Separate dashboards for platform admins, tenant admins, providers, staff, and patients
📹 Telehealth Consultations
Conduct secure, HIPAA-compliant consultations directly within the platform. Support video, phone, and asynchronous consultation types with intelligent scheduling.
Video Consultations
End-to-end encrypted video calls built into the provider dashboard with screen sharing support.
Phone Consultations
Voice-only consultations for when video is not necessary or available.
Smart Scheduling
Provider availability management, appointment booking, and automated patient reminders.
Secure Messaging
HIPAA-compliant messaging between providers and patients with real-time notifications.
💊 e-Prescribing (DoseSpot)
Integrated electronic prescribing powered by DoseSpot allows providers to send prescriptions directly to pharmacies — including controlled substances with EPCS support.
- Direct-to-Pharmacy: Send prescriptions electronically to any pharmacy in the DoseSpot network
- Controlled Substances: EPCS-certified for DEA-compliant prescribing of Schedule II-V medications
- Drug Interaction Checks: Automatic alerts for drug-drug interactions, allergies, and dosing issues
- Prescription Tracking: Real-time status updates from draft through fill and pickup
- Formulary Support: Insurance formulary lookups to help choose cost-effective medications
🪪 Identity Verification
Verify patient identities securely to prevent fraud and ensure compliance. Flexible verification supports both manual review and automated providers.
Photo ID Upload
Patients upload government-issued photo ID for verification by staff or automated systems.
Automated Verification
Integration-ready for providers like Stripe Identity for instant, automated ID checks.
Manual Review
Staff dashboard for reviewing and approving ID submissions with full audit trail.
Auto-Purge
ID photos automatically deleted after 90 days per data retention policies. Verification records are kept.
📋 Medical Intake Forms
A powerful Medical Intake Form (MIF) builder lets you create custom forms tailored to each program, condition, or specialty — without writing any code.
- Visual Form Builder: Drag-and-drop interface for creating complex medical intake forms
- Conditional Logic: Show or hide questions based on patient responses
- Default Templates: Platform-level default forms that tenants can copy and customize
- Multi-Step Forms: Break long forms into manageable steps for better completion rates
- Consent Collection: Built-in consent and signature capture for telehealth agreements
💳 Billing & Payments
Flexible billing support designed for telehealth practices, including subscription models and per-consultation pricing.
Subscription Billing
Recurring subscription plans with automatic renewals and payment retry logic.
Per-Visit Pricing
Flexible pay-per-consultation pricing for transactional billing models.
Invoice Management
Automated invoicing, payment tracking, and financial reporting.
📊 Analytics & Reporting
- Consultation Metrics: Track volume, completion rates, and provider utilization
- Patient Analytics: Monitor acquisition, retention, and satisfaction trends
- Revenue Reports: Financial dashboards with revenue, subscription, and payment analytics
- Compliance Reporting: Audit logs, access reports, and data retention status
🔒 Security & Compliance
- Two-Factor Authentication: Available for all user types — platform admins, tenant admins, providers, staff, and patients
- Session Timeout: Configurable per-guard with inactivity blur protection
- Failed Login Lockout: Account lockout after configurable failed attempts
- Comprehensive Audit Logging: All PHI access logged with PHI-safe sanitization
- AES-256 Encryption: Data encrypted at rest and in transit with HSTS preload
Security Built In: Every feature is built with HIPAA compliance in mind. A signed BAA is included with every plan. Learn more about our security.
Custom-Built Storefront E-Commerce System
Every Storefront is built to your exact specifications. Sell products directly to patients with built-in telehealth, scheduling, messaging, and more.
One-Click MIF Integration
Link any product to a medical intake form with one click. Checkout automatically creates consultations with all intake data pre-loaded for the provider.
Built-In Video & Voice Consults
HIPAA-compliant video and voice consultations built right in. Providers and patients connect from their dashboards — no third-party tools required.
Direct Provider Messaging
Customers message their provider directly from the portal. Providers respond from their dashboard with full conversation history per consultation.
Order & Rx Tracking
Customers see exactly where their order and prescription are at every step — from checkout to provider review to pharmacy to delivery.
Custom Scheduling
Providers set availability, customers book consults at their convenience. Automatic reminders, rescheduling, and no-show management.
AI Page & Content Builder
Create marketing pages and product content in minutes with a chat-based AI interface. Multiple templates, SEO optimization, and instant publishing.
Completely Custom: Every Storefront is custom-built to your business. Your brand, your workflows, your features. Plus EHR data import so you can bring your existing patient records with you. See all Storefront features →
🔗 Platform + Storefront Integration
The Storefront communicates with MedConnect Pro via a secure REST API. Here is how they work together:
- One-Click MIF Linking: Connect any product to a medical intake form — customers complete it seamlessly during checkout
- Automatic Consultation Creation: When a customer orders an Rx product, a consultation is created with all intake data attached
- Video & Voice Consults: Providers and customers connect for consultations directly through the platform
- Direct Messaging: Patients and providers communicate in real time through secure, HIPAA-compliant messaging
- Prescription Tracking: Customers track their Rx from provider review through pharmacy fill and delivery
- Custom Scheduling: Patients book consults based on provider availability with automatic reminders
- EHR Data Import: Bring existing patient data from your current EHR system to MedConnect Pro