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Flexible Plans

Plans That Scale With Your Practice

Every plan includes HIPAA compliance, a signed BAA, data encryption, and dedicated onboarding support. No hidden fees.

Starter
Starter
For solo practitioners and small practices just getting started with telehealth.
Custom Pricing
  • Up to 3 providers
  • 1 clinic location
  • Video & phone consultations
  • Medical intake forms
  • Secure patient messaging
  • Patient portal
  • HIPAA compliant + BAA
  • Email support
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Professional
Professional
For growing practices with e-prescribing, advanced forms, and analytics.
Custom Pricing
  • Up to 25 providers
  • Multiple locations
  • Everything in Starter, plus:
  • DoseSpot e-prescribing
  • ID verification
  • Custom form builder (MIF)
  • Analytics & reporting
  • Priority email & chat support
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Enterprise
Enterprise
For large organizations needing full customization and dedicated support.
Custom Pricing
  • Unlimited providers
  • Unlimited locations
  • Everything in Professional, plus:
  • Custom API integrations
  • Dedicated account manager
  • Custom SLA (99.9%+)
  • Tenant lifecycle automation
  • 24/7 phone & email support
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Feature Comparison

Compare Plans Side by Side

Feature Starter Professional Enterprise
Providers Up to 3 Up to 25 Unlimited
Locations 1 Multiple Unlimited
Video Consultations ✓ ✓ ✓
Phone Consultations ✓ ✓ ✓
Secure Messaging ✓ ✓ ✓
Medical Intake Forms Default templates Custom builder Custom builder
DoseSpot e-Prescribing — ✓ ✓
EPCS (Controlled Substances) — ✓ ✓
ID Verification — ✓ ✓
Analytics & Reporting Basic Advanced Custom
Two-Factor Authentication ✓ ✓ ✓
Custom API Integrations — — ✓
Dedicated Account Manager — — ✓
SLA Standard 99.5% 99.9%+
Support Email Priority Email & Chat 24/7 Phone & Email

🛒 Custom-Built Storefront Add-on

Add a completely custom e-commerce storefront to any plan. One-click MIF integration, built-in video consults, direct provider messaging, AI page builder, custom scheduling, EHR data import, and more — all built to your exact specifications. View Storefront details →

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Every Plan

All Plans Include

🔒

HIPAA Compliance

Full HIPAA compliance with signed Business Associate Agreement included at no extra charge.

🔐

AES-256 Encryption

Data encrypted at rest and in transit. TLS/SSL for all connections with HSTS preload.

🎓

Onboarding Support

Guided setup, configuration assistance, and training to get your practice live quickly.

🔄

Free Updates

All platform updates, new features, and security patches included. No upgrade fees.

📊

Audit Logging

Comprehensive audit trail for all data access. PHI-safe sanitization ensures compliance.

📤

Data Export

Export your data at any time. No lock-in, full data portability.

Common Questions

Pricing FAQ

Every healthcare practice is unique. Custom pricing allows us to tailor the plan based on your practice size, number of providers, consultation volume, and specific feature requirements. This ensures you only pay for what you need.
Setup fees vary depending on the complexity of your configuration. All plans include guided onboarding assistance. Complex integrations or custom configurations may involve additional setup fees, which will be discussed during the sales process.
Yes. You can upgrade your plan at any time to access additional features and capacity. Downgrades are processed at the end of your current billing period. Contact your account manager to discuss changes.
Yes. A signed Business Associate Agreement (BAA) is included with every MedConnect Pro plan at no additional cost. This is a core part of our HIPAA compliance commitment.
The Storefront e-commerce add-on is priced separately from your platform plan. Pricing depends on factors like product catalog size, transaction volume, and subscription count. Contact our sales team for a custom quote.
We offer a guided trial period so you can explore the platform before committing. Contact our sales team to request a trial with full onboarding support.

Ready to Get Started?

Contact our sales team for a personalized demo and custom pricing tailored to your practice.

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